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Methods of Payment

I accept payment by Paypal, Direct Debit to my bank account (banking details will be supplied upon checkout if you select this option), or cash on delivery for customers local to me (Newcastle NSW).

 

Custom Orders

For custom orders placed, I require payment to be made in full within 2 weeks of the date of the invoice (which will be shown in the link for payment which I will email to you) before I start dyeing yarn, unless prior arrangements have been made. I also require the wool and colour choices to be made within 2 weeks. 

I will send one reminder email only (after 1 week has passed) as I am a busy WAHM and do not have time to continually chase after payments and choices. However, please do not hesitate to contact me if you are having difficulties in making your choices. 

If payment is not made and/or choices are not made within 2 weeks, the custom order will be cancelled and any monies paid refunded minus a $5 re-stocking fee.



In Stock Orders

I require payment to be made within 5 days of purchase unless prior arrangements have been made. Please don't hesitate to contact me to make alternate arrangements for payment.

If payment is not received within this time frame and no contact is made, the product will be relisted for sale with no further notice.

 

Lay Bys

I am happy to accept lay bys on both custom and in stock items. Please contact me to discuss terms prior to purchase.
On request I will supply a payment schedule which must be agreed upon before the lay by will commence.

For in stock items, the product will be removed from stock when the first payment is received. For custom orders, I will commence dyeing the order once the balance is paid in full.

If the agreed payment schedule is not adhered to, I will send one reminder email. If the lay by remains unpaid for 5 days after the reminder email, items will be returned to stock with no further notice. Any monies paid will be refunded minus a $5 re-stocking fee. 

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